Refund & Cancellation Policy

Last updated: 1/11/2026

1. Overview

This Refund & Cancellation Policy ("Policy") governs the refund and cancellation procedures for subscriptions to Ryzeflo ("Service", "we", "us", or "our"). By subscribing to our Service, you agree to the terms outlined in this Policy.

2. Subscription Plans

Ryzeflo offers the following subscription plans:

  • Free Plan: ₹0/month - No payment required, no refund applicable
  • Pro Plan: ₹299/month or ₹2,999/year - Recurring subscription
  • Premium Plan: ₹599/month or ₹5,999/year - Recurring subscription

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time through:

  • Your account settings in the Ryzeflo application
  • By contacting our support team at support@ryzeflo.com
  • Through your Razorpay dashboard (if applicable)

3.2 Cancellation Effect

When you cancel your subscription:

  • Your subscription will remain active until the end of the current billing period
  • You will continue to have access to all paid features until the period ends
  • No further charges will be made after the current period
  • Your subscription will automatically downgrade to the Free plan after the period ends

4. Refund Policy

4.1 Refund Eligibility

Refunds are available under the following circumstances:

  • Within 7 days of initial subscription: Full refund available if you cancel within 7 days of your first payment
  • Service unavailability: If our Service is unavailable for more than 48 consecutive hours due to our fault
  • Duplicate charges: If you are charged multiple times for the same subscription period
  • Unauthorized charges: If a charge was made without your authorization

4.2 Non-Refundable Situations

Refunds will NOT be provided for:

  • Cancellations made after 7 days of initial subscription
  • Partial usage of subscription period
  • Change of mind after the 7-day period
  • Failure to use the Service or its features
  • Violation of Terms of Service resulting in account termination

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

  1. Contact our support team at support@ryzeflo.com
  2. Include your account email and subscription details
  3. Provide reason for refund request
  4. Allow 5-7 business days for processing

5.2 Refund Processing Time

Refunds will be processed within 5-7 business days after approval. The refund will be credited to the original payment method used for the transaction.

6. Pro-Rated Refunds

Pro-rated refunds are not available. If you cancel your subscription, you will retain access until the end of your current billing period, but no partial refund will be provided for the unused portion.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to:

  • Immediately suspend or terminate your account
  • Investigate the dispute in accordance with payment processor policies
  • Provide evidence of service delivery and subscription terms

We encourage you to contact us directly at support@ryzeflo.com before initiating a chargeback, as we can often resolve issues more quickly.

8. Changes to Subscription

You may upgrade or downgrade your subscription at any time:

  • Upgrades: Take effect immediately. You will be charged the prorated difference for the remaining billing period.
  • Downgrades: Take effect at the start of your next billing cycle. No refund for the current period.

9. Payment Method Updates

If your payment method fails or expires:

  • We will attempt to charge your payment method up to 3 times
  • If payment fails, your subscription will be suspended
  • You will have 7 days to update your payment method
  • After 7 days, your account will be downgraded to Free plan

10. Contact for Refunds

For refund requests or questions about this Policy, please contact us:

Email: support@ryzeflo.com
Subject: Refund Request

Please include your account email, subscription plan, and reason for refund in your request.

11. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. We will notify you of material changes by:

  • Posting the updated Policy on this page
  • Updating the "Last updated" date
  • Sending an email notification (for significant changes)